What to Do When You Lose Your Hong Kong ID

All Hong Kong residents — from citizens and permanent residents and workers — of legal age are required to bring Hong Kong identification card with them everywhere they go.

Carrying it at all times helps residents get easily identified. For instance when inspected by police beat officers on street patrol, a valid Hong Kong ID separates residents from tourists or overstaying folks.

Although Hong Kong ID is essentially an identification document, it is often used to verify transactions relating to the owner: making bill inquiries, applying for bank or library accounts. That is why it becomes a big headache when it gets lost, or part of a stolen wallet.

What to do when you find out you lose your Hong Kong ID?

1. You are required to notify the Immigration Department within two weeks of losing the card. This can be done by calling 2824 6111 or personally visiting the Immigration Department offices:Immigration Headquarters
   2nd Floor, Immigration Tower,
   7 Gloucester Road, Wan Chai,
   Hong KongWorking Hours:
   Mon – Fri 8:45 am – 4:30 pm
   Sat 9:00 am – 11:30 am
   Closed on Sundays and public holidays
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   East Kowloon
   Level 2, Scene it iway Plaza, Sceneway Garden, 1-17 Sceneway Road, Lam Tin
   (MTR Lam Tin Station – Exit B)
   Phone: 2347 3492Working Hours:
   9:00am – 12:45pm & 2:00pm – 4:30pm (Mon – Fri)
   9:00am – 12:30pm (Sat)

   West Kowloon
   Ground Floor, 28 Kimberley Street, Tsim Sha Tsui, Kowloon
   (MTR Tsim Sha Tsui Station – Exit B2)
   Phone: 2359 4426Working Hours:
   9:00am – 12:45pm & 2:00pm – 4:30pm (Mon – Fri)
   9:00am – 12:30pm (Sat)

   Shatin
   3rd Floor, Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin
   (MTR Sha Tin Station – Exit B)
   Phone: 2158 6419

   Working Hours:
   9:00am – 12:45pm & 2:00pm – 4:30pm (Mon – Fri)
   9:00am – 12:30pm (Sat)

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   Notification of losing a Hong Kong ID is often understood as applying for a replacement card too. While the issuance of original HKID is free, a replacement card due to loss is HK$370.

2. When applying for replacement card it is advisable to book an appointment though the Immigration Department’s booking system at 2598 0888 instead of paying a visit to its offices later in the day as Registration of Persons Offices use quota system which accommodate limited number of applicants who come in and form a beeline long before immigration offices formally open their doors. The appointment booking period for application of Hong Kong identity card at Registration of Persons Offices is 24 working days.
3. Fill up the form (link to application forms — check the appropriate form for you). This will be presented when you show on your designated appointment. Please note that in case you recover your lost Hong Kong ID after submitting an application for a replacement card, you need to surrender it to any Registration of Persons Office or police station. Once your application is processed you’ll receive a temporary identification document similar to image below you will use to claim the replacement card.
   
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4. In addition to the form in #3, you need to provide the following (depending on age):

• Those aged under 18 must be accompanied by a parent or legal guardian, who must produce his / her identity card and proof of legal guardianship, if appropriate.
• Those aged under 11 must also produce the proof of identity such as valid travel document / passport / recent school documents (e.g. student hand book or school record card) with a certified photograph; and one recent photograph (50 x 40 mm full face photograph) if the child is not taller than 90 cm.More on supporting documents for those aged under 18:

If you were born in Hong Kong, you should produce originals of your:

• Birth certificate
• Proof of identity (e.g. a valid travel document or passport) or latest school document (bearing photo authenticated by the school. e.g. student handbook or school record card)
• Identity card issued previously (if any)

If you were born outside Hong Kong, you should produce originals of your:

• Birth certificate
• One-way Permit (applicable to new arrival from the Mainland holding One-way Permit only)
• Valid travel document, passport, entry permit or affidavit showing your residential status in Hong Kong
• Identity card issued previously (if any)

If you are aged under 11 applying to replace a lost, destroyed, damaged or defaced card, you should produce:

• Original of your proof of identity (e.g. a valid travel document or passport) or latest school document (bearing photo authenticated by the school. e.g. student handbook or school record card)
• One recent photograph (50 x 40 mm full-face photo) if you are not taller than 90 cm
• Your damaged or defaced identity card (For replacement of damaged or defaced identity card)

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